New to parking management?

Let us show you the way.

Steps to Success

Step 1 — Plan Your Policies

Permissions

Decide who your lot is for (and more importantly, who it’s not for).

Frequently asked questions

Can I really tow unauthorized vehicles from my property?

Yes. This authority comes from Section 123 of the Motor Vehicle Act. A Towing Permit is required to tow vehicles from properties in the City of Richmond, which our Account Managers can help you obtain.

Vehicles parked outside of a municipality or treaty lands must stay for 72 hours before they can be removed.

Is wheel locking legal? I thought it was only done on TV.

Outside of the City of Vancouver, yes. Wheel locking services are not performed in the City of Vancouver as it is banned by the Business Prohibition By-Law.

I’m not tech saavy. Can I use paper permits so I don’t need to bother with the website?

To maintain the highest level of service and satisfaction for both landlords and parkers, Timber Wolf Parking does not support the use of physical parking permits. While manual permits may seem comparatively convenient to logging in to a web site, they introduce a collection of problems that make management a challenge. Drivers can falsely report them as missing to obtain a second permit to lend or sell, forget to conspicuously display them, or even print off forgeries.

Your account manager is happy to provide as much training and support in the usage of our online parking management portal as you require, and can make any changes you wish on your behalf.

Doesn’t self-service defeat the purpose of setting parking policies?

Not at all. The landlord retains all control over how drivers are authenticated as an authorized parker. While drivers may personally key their license plate numbers into the web site, landlords can set restrictions on who, when, how long, and how often they may initiate parking sessions.

What if a motorist retaliates against me for having them ticketed or towed?

If a violator engages in harassment, intimidation, vandalism, or assault, they are in contravention of various sections of the Criminal Code and may be reported to the authorities.

What if my friends, contractors, or special guests need to park?

Ask them for their license plate number prior to their arrival so that you can validate their plate. If they are erroneously issued a violation notice, contact your account manager to void it.

Legal Notices and Disclaimers

The following may seem obvious, but we’re required to spell it out to prevent any unexpected misunderstandings:

Timber Wolf Parking Corporation is a private company and is not a government or law enforcement agency.

Residential tenancies in BC are governed by the Residential Tenancy Act. Final responsibility for using Timber Wolf Parking Corporation’s services in compliance with the RTA lies with the landlord.